Terms of Service

Draft for launch preparation. Company identification details will be completed before commercial availability; this page will be finalized and legally reviewed before purchases open.

Last updated: 24 August 2026

1. Who we are

PontX (“we”) is operated by [company identification to be completed before commercial launch], established in Bulgaria, EU. These terms govern the use of the pontx.ai website and, once available, PontX accounts and subscriptions. The software itself is additionally covered by the end-user license agreement (EULA) presented with the application.

2. The product

PontX is a local-first document indexer and search application for Windows, offered as a subscription. Indexing and search run on your own computer. An optional Anywhere plan adds encrypted remote access to your own index. Product capabilities are described honestly on this site; features marked as “in development” or “planned” are not part of the current product and are not sold.

3. Your content stays yours

Your documents never leave your machine through our service, and we obtain no rights over your files or their contents. Nothing in these terms grants us any license to your data.

4. Accounts

You must provide accurate information when creating an account and keep your credentials secure. Accounts are personal; a subscription permits the number of device activations stated at purchase. Please note two different passwords protect different things: your account password can be reset by email; your application password protects the encrypted index on your device and cannot be recovered by us — by design, we do not hold the key.

5. Subscriptions, prices, and renewal

Prices are displayed in EUR and include VAT.
Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account; cancellation takes effect at the end of the paid period.
The 30-day trial covers the full product, one trial per account.
Launch pricing is honored for existing subscribers as long as their subscription remains active.

6. Right of withdrawal (EU consumers)

As an EU consumer you have a statutory 14-day right of withdrawal. The exact procedure and any effects of starting to use the service within those 14 days will be presented clearly at checkout, in accordance with EU consumer law.

7. Acceptable use

You may not resell, sublicense, or share subscription access outside your own activations; attempt to circumvent license enforcement; reverse engineer the software except where the law expressly permits it; or use the service to break the law.

8. Availability and changes

We work to keep the service reliable, but no software is fault-free and no availability is absolute. We may improve or change the product over time; we will not take away capabilities you have paid for during a paid period without a fair remedy.

9. Liability

Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights and liability for intent or gross negligence. Beyond that, our liability is limited to the amount you paid for the service in the twelve months preceding the claim.

10. Termination

You can stop using the service and cancel at any time. We may suspend or terminate accounts that materially breach these terms. An expired or terminated subscription locks the application’s index; your original files on your computer are, of course, never affected.

11. Governing law and disputes

These terms are governed by Bulgarian law, without prejudice to the mandatory consumer protections of your country of residence in the EU. We prefer to resolve any concern directly — write to [email protected] first.

12. Changes to these terms

We may update these terms; material changes will be announced with reasonable notice. The current version always lives on this page.